Digital presence — Private security
West Security
Bilingual site, 14 services, coverage of all 78 municipalities, AI video and an intake assistant.
See the caseOperating systems for businesses · Western Puerto Rico
We don't sell you software. We step into your operation, find where your time and money leak, and build the system that fixes it — with your people using it from day one.
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The problem
Prices live in your head.
Payments come in without being recorded.
The only way to know where a job stands is asking someone.
The business is healthy — and still can't grow, because its ceiling is one person's hours and memory.
That person is you.
We're not here to rescue anyone. We're here to get the owner out of being the bottleneck of their own business.
Real work, in operation
These are the systems running today.
We don't sell software. We step into the business, understand how it really operates — not how the org chart says — and build the system that operation needs.
Alutek
Status derived from facts — nobody maintains it by hand
Customer→
Estimate→
Invoice→
Work order→
Calendar→
Payment
Active jobs
Field report
- · Photo from the phone
- · What actually happened
- · No menus to update
COO module proposes
- This has been stalled for days
- This contradicts that
- This needs collecting
Who sees what
OwnerEverything
Lead assistantMoney, with approval
AssistantPrices, no finances
Quote supportNo money on any route
Automation boundary: pricing, collections, payroll and anything the end customer sees → a person decides.
Operating system — Doors and windows · In production, daily use
A healthy business running on notebooks, WhatsApp and the owner's memory. Today it runs on a system that holds it on its own.
See the caseWeb platform — Technology and security
IT Services & Security
Built to rank in search. Result: a municipal client through organic search.
See the caseThree different businesses: doors and windows, private security, technology. No catalog product among them, because every operation is different and a system that serves everyone serves no one well.
But the method is the same, always in this order: we audit the real operation · diagnose where it breaks · build in phases · stay until it runs on its own.
And the same destination in all three: the owner stops being the bottleneck of their own business.
There is one offer: the diagnosis
This is what can come out of a diagnosis.
It's not a menu. If you knew exactly what you needed, you wouldn't need us. You come, we look at your operation, and the prescription comes from there — in phases, each with a closed scope. The price comes out of the diagnosis.
Custom SystemsAI & Automation
A system that holds the operation without you.
Customer, estimate, invoice, work order, calendar, payment. One chain, with your history inside and roles that decide who sees what.
See in detailWebsite DevelopmentChatbots & Agents
Get found and get answered without you being there.
A site built to show up when people search for what you sell, and an assistant that covers the door at 9 p.m.
See in detailMobile Apps
Your shop floor in your people's pocket.
The installer reports from the phone what actually happened. Nobody updates statuses in a menu.
See in detailAdvertising & AI VideoBrand Building
Make your company look the size it actually is.
AI-produced video and brand, built around what your business actually does. What you send before the meeting.
See in detailBusiness AI Consulting
Know what to automate — and what not to.
A map of the real operation with a priority order. You leave with it even if you don't hire us.
See in detailHow we work
Four steps. Always in this order.
- 011 / 4
We audit the real operation
Not the one the org chart describes. We sit inside: photos, real quotes, real work orders, hours of conversation about how the work actually gets done.
- 022 / 4
We diagnose where it breaks
What gets left hanging, what gets done twice, what lives only in someone's head. You leave with the map, whether you hire us or not.
- 033 / 4
We build what that operation needs
In phases, each with a closed scope and money up front. Something tangible within days first, because an owner judges a screen better than a document.
- 044 / 4
We stay until it runs on its own
Because a system nobody uses fixed nothing. This is 30% building and 70% getting people to use it on a Tuesday at seven in the morning.
On-site COO → digital COO
First a person holds the operation in person. Then the system holds it on its own, and that person is no longer needed every day. That's what we sell. Not software.
Alan Ramos
UPRM Graduate · COO — IT Services & Security · Founder — Nerigma
Who does the work
The person who audits your operation is the same one who writes the code and the same one who answers the phone.
I'm Alan Ramos. A graduate of the University of Puerto Rico at Mayagüez, COO of IT Services & Security and founder of Nerigma.
I run operations at a technology and security company, and I build the systems other companies use to stop improvising. That dual position is the point: I know the problem from the inside because I live it every day, and I know how to build the solution because I write it myself.
No handoff, no junior assigned to your account, no broken telephone between the one who understood the problem and the one who builds it.
Nerigma is one person. The development team is artificial intelligence — consistent with what we sell, and it explains how one person delivers what gets delivered.
45 minutes. No cost. We look together at where your time and money leak, and I tell you what I'd do first, what later, and what never.
alan@nerigma.com · (939) 268-4351