Who does the work
The person who audits your operation is the same one who writes the code and the same one who answers the phone.
Nerigma is one person, in western Puerto Rico. The development team is artificial intelligence. That's not hidden — it's consistent with what we sell.
Who does the work
I'm Alan Ramos. A graduate of the University of Puerto Rico at Mayagüez, COO of IT Services & Security and founder of Nerigma.
I run operations at a technology and security company, and I build the systems other companies use to stop improvising. That dual position is the point: I know the problem from the inside because I live it every day, and I know how to build the solution because I write it myself.
No handoff, no junior assigned to your account, no broken telephone between the one who understood the problem and the one who builds it.
Nerigma is one person. The development team is artificial intelligence — consistent with what we sell, and it explains how one person delivers what gets delivered.
In the industry, this is called a forward deployed engineer.
Someone who deploys inside the client's operation instead of building from the outside. The classic version arrives at companies that already have data, systems and engineers, and builds the layer that connects them. My clients have no stack: they have notebooks, WhatsApp and the owner's memory. There's no integration to do. There's an operation to understand and a system that doesn't exist yet. So I don't install myself in the client's stack — I install myself in their operation.
What it actually looks like
- 01A two-hour discovery inside the shop, not in a conference room. Photos, real quotes, real work orders.
- 02The catalog comes from the invoices they already issue. Nobody fills in a template.
- 03The full history gets migrated. What doesn't match is kept intact to reconcile with the owner instead of guessing.
- 04Weekly visits while it's being built. Something tangible within days, because an owner judges a screen better than a document.
- 05Delivery in phases, each with a closed scope and money up front.
- 06And afterwards: sitting next to the people who will use it until they use it.
Why they choose me
Versus an agency
The agency sells you what's in the catalog and hands you files. Here the person who did the discovery is the one who writes the code. Half the understanding isn't lost in the handoff.
Versus hiring someone
An employee who can do this costs an annual salary with benefits, takes months to understand the business, and has every incentive to keep being needed. The goal here is to make myself unnecessary in your day-to-day.
Versus off-the-shelf software
A generic CRM forces you to change your operation to fit the software. Here it's the other way around.
Alutek had turned down two vendors selling them software before choosing us. They chose us because instead of a demo, the first thing that happened was an evaluation visit in the shop.
45 minutes. No cost. We look together at where your time and money leak, and I tell you what I'd do first, what later, and what never.
alan@nerigma.com · (939) 268-4351